Refund policy

Because our products are cosmetic in nature, and because customer safety is our top priority, we do not accept refunds products that have been opened from their original packaging.

If your product arrives damaged or defective, please email us at hello@notetoselfskin.co to set up an exchange. In order to receive an exchange, you must send us a photo (or video if required) of the product and the associated damage. In the unlikely event that your product arrives damaged (due to shipping) or defective, you must send the original product back to us - the customer will be responsible for cost to ship the product back to us (we recommend providing a tracking code). Once we receive the defective product, we will exchange it for a new one, postage paid. If you would like to receive a refund for unopened/undamaged goods, you must first ship the product back to Note to Self.

Please contact us at hello@notetoselfskin.co with your order confirmation number in the subject line so we can find your order easily and process your request promptly.